DIS-TRAN Steel Blog

Distinguishing the DIS-TRAN Difference

Posted by Brooke Barone on Sep 14, 2012 12:25:00 PM

Aerial view of Crest Industries, LLC including DIS-TRAN Steel, DIS-TRAN Wood Products, DIS-TRAN Packaged Substations, BETA. It’s funny how things change. When we’re young and impressionable, we want to blend right in with the rest of our camouflaged peers. But once we survive high school and stretch our arms out, we realize blending in is not all that it’s cracked up to be. We want to be different.

Being different is the quality of not being the same as another, it’s being distinct. So, maybe DIS-TRAN Steel is not the largest company per say, but we pride ourselves on doing the very best at what we do, distinguishing the DIS-TRAN Difference…Experience.

Experience is key in building trustworthy, reliable relationships. We all can agree that if we go out to eat and the server is not attentive, rude or gets the order wrong, we’re unlikely to return again or recommend the restaurant to a friend.

The distinction between DIS-TRAN Steel and others is: quality, high-performance products, proposals and customer service designed for your needs; responsiveness, prompt attention to all of your project needs, storm restoration, single point of contact and critical lead times; flexibility, to meet your needs with timely production schedules, change in structure or tight lead times and creativity, professional assistance, solution finding and more productive providers for your individual projects.

In the business for over 45 years, DIS-TRAN Steel has worked closely with an array of companies around the country in the utility industry, honing our skills to create a memorable experience that keeps our customers confident to hire us again and again.

So what all does this mean for you?

On Time, On Budget, Solid Integrity, Superior Quality

  • ON TIME Being timely, no matter what the industry, is vital. And living in the fast-paced world that we do today, we want instant gratification. The capacity in our shop allows us to efficiently fabricate large projects and also expedite schedules on small and medium size projects when lead times are critical. Expedited delivery dates are available on those projects where in-service date is more important than cost. DIS-TRAN has provided steel projects where the delivery window seemed impossible to make, but with hard-working and dedicated employees, we are able to produce lead times to seemingly impossible delivery dates.
  • ON BUDGET If you have ever done business with DIS-TRAN, then you know we aren’t always the lowest bidder. But you also know that the outstanding quality of our products makes every penny well worth it. Think about when you’re purchasing something that you know you’ll only wear a few times out of the year. You’re not likely to spend the extra dollars to ensure that is it sustainable and durable. But when you’re looking for something you can wear all-year-round, you don’t mind spending more because you know it’s an investment. Ah, the magic word.
  • SOLID INTEGRITY Now you know we would be lying if we said we never make mistakes, but the difference is that we take immediate and aggressive actions to find a solution, no questions asked. Having integrity allows us not to be too proud to admit when we mess up. And honesty builds trust, allowing relationships to grow. When DIS-TRAN designs your project, you can count on it being to the exact specifications you have requested, with no alterations that aren’t approved by the customer. DIS-TRAN promises date specific schedules and delivers no less. When we say it will be there, you can count on us to have your steel as promised.
  • SUPERIOR QUALITY Every project stamped with DIS-TRAN’s approval is at or above industry standards. We don’t just build things to build things; we take pride in every project we complete. Getting it right the first time is our policy, and to ensure that, we have internal quality insurance inspectors who examine the project at each different stage, all the way until the finished product. This added value is just one of the reasons our customers return. When they rely on DIS-TRAN to execute a project, they know that the experience and quality can’t be beat.

Every company vouches their number one priority is customer service, but as DIS-TRAN Steel’s President, Donnie Roberts, says, “We walk the walk, not just talk the talk.”

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Tags: utility industry, DIS-TRAN Steel, storm restoration, quality, flexibility, relationships

DIS-TRAN Steel's Quick Response for Storm Restoration

Posted by Brooke Barone on Sep 10, 2012 10:00:00 AM

Hub photoWhen August graces us with her presence, we cringe,and I’m not just referring to the scorching heat waves, but a particular season that Louisianans have come to know all too well, Hurricane Season.

Hurricane Katrina left a lasting impression that will forever be remembered, and after hearing that another hurricane was headed our way, it brought back the chilling memories.

Thankfully, unlike Katrina, Hurricane Isaac started off as a category one and then dropped to a tropical storm. But even as a tropical storm, winds reached 80 mph, causing fallen trees and downed power lines, as well as flooding.

After Hurricane Isaac lingered over the coast at an agonizing 8 mph, thousands of residents were left in the dark without power. Being an everyday commodity, we kind of forget what life would be like without electricity, until Mother Nature reminds us. I mean, think about all the avid hunters and fisherman across Louisiana with pounds of frozen meat or fish in their freezers, or think about no air conditioning. It’s not like you can open a window and catch a cool breeze around here.

Just as quick as meteorologists discovered Hurricane Isaac and started following this tropical storm, so did DIS-TRAN. We know that when bad weather comes our way, we need to be prepared to stop, drop and roll in case one of our customers needs us for storm restoration.

One of DIS-TRAN’s valued customers, Entergy, who serves majority of the population in New Orleans and surrounding areas, had a big job on their shoulders when Isaac turned its’ path and headed straight for Louisiana. But they were prepared, and DIS-TRAN was ready to back them up every step of the way.

At 1:12 p.m. on Friday, Aug. 31, just days after Isaac made landfall, Entergy contacted us to push out substation materials ASAP. Despite having a full backlog until the beginning of next year, flexibility to “stop, drop and roll” to help our customers in times of need, allowed DIS-TRAN to manufacture, galvanize and deliver Entergy’s order within 24 hours to their site in Bridge City, La; roughly three and a half hours away.

Although there were obstacles along the way, like Interstate 10 being closed due to flooding and traffic, we understood the severity of the situation and our loyalty to keep our word. It wasn’t easy, but we would do it all over again for any of our customers.

You know the saying, “You can tell who your true friends are in times of need,”? Well, this was our chance to prove that DIS-TRAN can be depended on in times of need.

For more on what to do during a storm event, click here to download a Free Storm Recovery Plan: During Storm Checklist.

FREE During Storm Checklist!

Tags: DIS-TRAN Steel, DIS-TRAN Wood Products, storm restoration, quality, flexibility, storm recovery plan, during storm checklist, Entergy

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