DIS-TRAN Steel Blog

Distinguishing the DIS-TRAN Difference

Posted by Brooke Barone on Sep 14, 2012 11:25:00 AM

Aerial view of Crest Industries, LLC including DIS-TRAN Steel, DIS-TRAN Wood Products, DIS-TRAN Packaged Substations, BETA. It’s funny how things change. When we’re young and impressionable, we want to blend right in with the rest of our camouflaged peers. But once we survive high school and stretch our arms out, we realize blending in is not all that it’s cracked up to be. We want to be different.

Being different is the quality of not being the same as another, it’s being distinct. So, maybe DIS-TRAN Steel is not the largest company per say, but we pride ourselves on doing the very best at what we do, distinguishing the DIS-TRAN Difference…Experience.

Experience is key in building trustworthy, reliable relationships. We all can agree that if we go out to eat and the server is not attentive, rude or gets the order wrong, we’re unlikely to return again or recommend the restaurant to a friend.

The distinction between DIS-TRAN Steel and others is: quality, high-performance products, proposals and customer service designed for your needs; responsiveness, prompt attention to all of your project needs, storm restoration, single point of contact and critical lead times; flexibility, to meet your needs with timely production schedules, change in structure or tight lead times and creativity, professional assistance, solution finding and more productive providers for your individual projects.

In the business for over 45 years, DIS-TRAN Steel has worked closely with an array of companies around the country in the utility industry, honing our skills to create a memorable experience that keeps our customers confident to hire us again and again.

So what all does this mean for you?

On Time, On Budget, Solid Integrity, Superior Quality

  • ON TIME Being timely, no matter what the industry, is vital. And living in the fast-paced world that we do today, we want instant gratification. The capacity in our shop allows us to efficiently fabricate large projects and also expedite schedules on small and medium size projects when lead times are critical. Expedited delivery dates are available on those projects where in-service date is more important than cost. DIS-TRAN has provided steel projects where the delivery window seemed impossible to make, but with hard-working and dedicated employees, we are able to produce lead times to seemingly impossible delivery dates.
  • ON BUDGET If you have ever done business with DIS-TRAN, then you know we aren’t always the lowest bidder. But you also know that the outstanding quality of our products makes every penny well worth it. Think about when you’re purchasing something that you know you’ll only wear a few times out of the year. You’re not likely to spend the extra dollars to ensure that is it sustainable and durable. But when you’re looking for something you can wear all-year-round, you don’t mind spending more because you know it’s an investment. Ah, the magic word.
  • SOLID INTEGRITY Now you know we would be lying if we said we never make mistakes, but the difference is that we take immediate and aggressive actions to find a solution, no questions asked. Having integrity allows us not to be too proud to admit when we mess up. And honesty builds trust, allowing relationships to grow. When DIS-TRAN designs your project, you can count on it being to the exact specifications you have requested, with no alterations that aren’t approved by the customer. DIS-TRAN promises date specific schedules and delivers no less. When we say it will be there, you can count on us to have your steel as promised.
  • SUPERIOR QUALITY Every project stamped with DIS-TRAN’s approval is at or above industry standards. We don’t just build things to build things; we take pride in every project we complete. Getting it right the first time is our policy, and to ensure that, we have internal quality insurance inspectors who examine the project at each different stage, all the way until the finished product. This added value is just one of the reasons our customers return. When they rely on DIS-TRAN to execute a project, they know that the experience and quality can’t be beat.

Every company vouches their number one priority is customer service, but as DIS-TRAN Steel’s President, Donnie Roberts, says, “We walk the walk, not just talk the talk.”

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Tags: utility industry, quality, DIS-TRAN Steel, relationships, flexibility, storm restoration

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